Category Archives: Essays

Cranky people are invested people

“People will yell at you.” Yep, that’s one of the things we were told comes with the role of co-chair for IA Summit. We were advised that the best way to handle it was to band together, find the strength … Continue reading

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Happy Dot Day!

10 years ago, my mother gave me a copy of The Dot by Peter H. Reynolds. Now, it’s the inspiration for International Dot Day. I like the book and the celebration so much that I decided to read The Dot … Continue reading

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Minimizing email oppression: 5 Months since IA Summit 2014

This month, I got to attend an event I’ve been anticipating for over a year: the Strathmore’s Uke and Guitar Summit. Besides getting to enjoy the wonderful teachings of some amazing ukulele people, I also had a little fun experiencing a “conference” … Continue reading

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UX research, Rwanda, and nta kibazo

When our team of researchers and designers arrived in Kigali, Rwanda four years ago, we arrived in a place that was entirely new to us. Researchers and designers often aim to improve something unfamiliar to them. As the four of … Continue reading

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The World Cup, Rwanda, and UX Research

Four years ago in 2010, just as it is now, a World Cup was happening. From here in the US to across the pond in Belgium to an eight hour flight south of there in Rwanda, people gathered around TV … Continue reading

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One Medical: A truly excellent cross-channel experience

Yesterday I got to go to the doctor. It reminded me that I’ve been meaning to write about this truly excellent cross-channel experience. Last fall, my partner Tony insisted that I go to the doctor. As I was doubled over in abdominal … Continue reading

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Why the How I Met Your Mother finale makes it the most beautiful and real TV show ever

I admit that I was a reluctant fan of How I Met Your Mother (IMDB, Wikipedia, Amazon). My partner, Tony, LOVED the show, and introduced me to it pretty early in our relationship. So, I decided, hey, if he loves … Continue reading

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