Monthly Archives: July 2014

The Milk Experience

I’ve been a long-time fan of Planet Money, an NPR show and podcast that explains economics via my favorite communication tool: storytelling. A recent one, Episode 555: Why is the Milk in the Back of the Store?, covers a perennial example … Continue reading

Posted in Summaries | Tagged | Leave a comment

The other side of micromanagement: 4 months since IA Summit 2014

Oh boy! I’ve gotten so caught up in IA Summit and the rest of life, we’re already to four months since IA Summit 2014. One non-IAS thing from this past month: Tony and I checked an item off the bucket-list-we-didn’t-know-we-had. A rainy DC afternoon introduced … Continue reading

Posted in Summaries | Tagged | Leave a comment

UX research, Rwanda, and nta kibazo

When our team of researchers and designers arrived in Kigali, Rwanda four years ago, we arrived in a place that was entirely new to us. Researchers and designers often aim to improve something unfamiliar to them. As the four of … Continue reading

Posted in Essays | Tagged | Leave a comment